Ayer Track Outage

Tuesday, September 19, 2023

Effective immediately, the ingate at the Ayer Intermodal Facility is re-opened to all shipments. At 4:00pm local today, the Chicago 63rd Street ingate will re-open to all shipments billed to Ayer. The gates temporarily closed following several weather-related washouts that occurred near Ayer, MA on Monday, September 11th.


Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS for information concerning their shipments.